Service Excellence

Rothwell Document Solutions offers full technical support for our equipment and software solutions.  Over the last 60-plus years, our company name has become synonymous with service excellence.  We have grown to fully understand what the term service REALLY means, and our customers have grown to expect service levels that our competitors simply can not match.

When you call us to place a service call or order supplies, your call will be answered by a live customer service representative, not an automated machine.  Your call details are entered into our service dispatch system immediately.  The next available technician is dispatched, and usually arrives on site within 2 to 4 hours, often sooner.  Our entire service operation allows you to spend as little time as possible addressing copier and printer issues so that you can focus on higher priorities.  Simply rely on Rothwell as your trusted partner to handle this aspect of your business quickly and effectively.

Our award winning service team is comprised of factory-trained technicians with over 90 years of combined experience, averaging more than 15 years tenure.  This expertise, along with with a local parts inventory, a local call center, and local dispatching allows us to deliver on the service promises we make, and ensure maximum system up-time of your valued equipment.

It is not unusual for us to receive a call from a frantic customer at 4:00 on a Friday afternoon whose copier is malfunctioning, and have a technician onsite within 30 minutes.  It is not unusual to receive an urgent voice mail from a customer on a Saturday morning whose copier has run out of toner, and have toner delivered that same day.  That is the VALUE of working with a local company with a trusted reputation of service excellence.

Click Here to schedule a service call.